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Refund Policy

Refunds and Store Credit on Exchanges

Our refund and store credit on exchange policy lasts 15 days. If 15 days have gone by since your purchase the sale is considered final and unfortunately we cannot offer you a refund or an exchange. 

To be eligible for a refund or store credit on exchange, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging with all parts and manuals.

Several types of goods cannot be refunded or exchanged, and sales are final.
- Turntables, Phono Cartridges, Styli
- In-ear headphones

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and sales are final.

To process your refund or exchange, we require a proof of purchase.

Store credit on exchanges

Store credit on exchanges will be equivalent to the original purchase price of the item being exchanged.

Refunds

Once your item is received for refund, (see return shipping below), and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange based on the condition of the item returned. All refunds are subject to a 15% restocking fee which will be deducted from the refund amount.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at rob@artetson.ca.

Warranty

We will replace items with the same item or equivalent model if they are defective. If your item is still under the manufacturer's warranty, send us an email at rob@artetson.ca with details. 

Return Shipping

To return your product, you should send it to: Art et Son, 5448 Boulevard Saint-Laurent, Montréal QC H2T1S1, Canada

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable and apply also to items under warranty.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are only responsible for the item once delivered to our store.